Inbound Credit Department Script

Step (1) Receive Inbound Call

Agent: "Thank You for calling Kristopher Financial. Who do I have the pleasure of speaking with today?"

Agent: "Hi(Client) How's your day going so far?" (Listen)

Agent:  "Are You calling today to apply for our Trucking Business Loan or Check Status of your loan application?"

[If calling to Apply for new loan continue with Step 2]

[If calling to Check Status use the following link: https://calendly.com/kristopherfinancial/meet-greet-miscellaneous]

[use the following email  as recipient : kristopher@kristopherfinancial.com]

[Schedule 1st available date and time]

Agent:  "[Client], I have sent notification to our underwriting department to reach out to you  about the status of your loan. Please check your email for any updates  on your loan application. Thank you for calling and make it a great day.  Bye"

Step (2) Loan Highlights:

Agent: "[Client], let me tell you about who we are, here at Kristopher Financial we have been in business since 2005 helping trucking business owners reach their business funding needs. We do our best to provide our  customers with the best and most affordable financing options. The SBA  Trucking Loan Program is one of our best! The Loan amount is up to  $250,000 with an Introductory Interest Rate of 0% for the first 12  months with no payments on the loan for 90 days" (Pause)

Step (3) Intake Form:

Agent:  “[Client], to make things easier, I will complete our company intake  form just to gather some information about yourself and your Trucking  Company. This allows us to service our customers better as we really  enjoy building lasting relationships with our customers. So, [Client] we  will now go through some quick questions.”

[Complete the intake form using: https://kristopherfinancial.com/trucking-intake-form

Step (4) Application Process:

Agent:  “[Client], now that we’ve gathered your business information, we need  to move on to the personal information section of your application. This  step helps us collect the necessary details to approve your trucking  business loan. Please hold as I pull up the personal information section  as well."

[Complete the personal information section form using: https://kristopherfinancial.com/loan-application.]

Agent:  “So [Client],  we are linked to Experian; therefore, the system needs  to verify it’s you to protect you as a borrower and to ensure we are  lending to the correct person. I’m going to ask you a series of  questions to verify your identity.” 

[Right Click  ''Get 3 Reports and download" from the loan application page] 

[Complete questions from the credit check total website with the Exact information on  Loan Application screen]

Agent: “Please hold while the system processes your information.”

[Create Username: Client first name, last name and last 4 of SSN]

[Copy and paste the following Answers onto credit check system when prompted]

Password: Welcome1234

Pin: 0915

Security Questions and Answer: 

1.City born in- New York

2. Color- Black

3. First Car- BMW

4. Where parents met- California 

5. Name of 1st pet- Chance

[Use following credit  card information and purchase 7-day trial for $1.]

[4366 1884 6653 1160]

[Expiration 10/26]

[Security Code 961]

[Billing Zip 92606]

[download credit report as PDF & upload onto application link.]

[Click "Upload Credit Reports 1st and Submit for Approval"]

Step (5) Pre-Approval Announcement:

Agent:  “Congrats! You’re conditionally pre-approved for our SBA Trucking  Business Loan. You will receive an update from me regarding your  application in about 3 days. The email will contain your approval  details and the exact loan amount.

Agent: "(Client)  It was a pleasure helping  you today. Thank you for choosing  Kristopher financial with your  trucking business finance needs. If you have any questions, please give  me a call."

Agent: "[Client] Thank you again for choosing Kristopher Financial and make it a great day"

Agent: "Goodbye."